David & Cheryl Ross

“We worked with three people at Big Block.  Sandro and Heidi held our hands through the whole process of a short sale on our rental property.  We were so upset about the whole process before we went to Big Block.  Friends recommended Sandro Natale to us and told us how he had helped them with a short sale that was very complicated.

We have never sold a home before and we really needed help.  He would send me updates and cc correspondence so I knew what progress was happening each week.  When I needed reassurance I could text Sandro or Heidi and get a response within hours.  They responded, even after business hours and while we were in Europe.  What a team.  The bank (name to cheryl-and-david-ross-2be unspoken) was a pain and I would have exploded if I had to work with them any longer. We were so frustrated.    But Sandro and Heidi just kept plugging away and doing whatever it took to keep the deal from collapsing.

I felt like Sandro and Heidi were part of our family by the time we successfully finished escrow.  They are the BEST!”

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